Are Product Returns Accepted
In most cases, returns are not accepted. However, depending on where the product was sold, we are forced to follow the rules of the selling website, such as Amazon, where all sellers must provide returns.
However, in those most cases, we usually only accept returns If a product is damaged during shipping. For all other reasons, a replacement may be able but this is on a case by case basis.
Replacement fees or shipping charges may apply.
Materials and Supplies
Because we are a small business, we buy all of our materials and supplies needed to create the products upon when new orders come in. This means that when you place your order, the funds from that order help to buy the supplies needed to create it. Thus this means, in most cases, that we cannot give a refund, or return as that money has already been spent.
Also, some products have custom text on it and cannot be used or sold in another matter. Custom products cannot be refunded.
Shipping Charges
We are not a large company. Therefore, when we have to accept a return, we cannot afford to pay for shipping costs on the returned item, nor can we on the replacement item. In most cases, we provide free shipping upon purchasing, but know that it is not free on our end. We do pay that initial shipping charge.
Postage Packaging
Upon packing a product for shipping, we use bubble wrapping where we can and tape down the product on offset cardboard pieces. The offsetting cardboard allows for all edges around the item to have some form of support. But some mail carriers just don’t seem to care and things get tossed around, dropped, or mishandled. This leads to things getting broken during shipment.
USPS Insurance Claim
We usually try to get shipping insurance to cover the price of the product so it can be replaced by USPS, but we have to file a claim with the them first. This takes time and patience.
We ask that you please keeps are broken parts, main product, packaging, bubble wrap.. everything! Because they will ask to inspect it. And since you have the packing, it will be up to you to take it to your local Post office for that inspection. We won’t know when that will be until after we file a claim. They will usually send a letter to both the shipper (us) and the receiver (you) about the inspection.
Replacement Product
In most cases, a replacement product will not be shipped out until we have an approved claim from the USPS. The alternative solution is that you send the broken product and all packaging back to us, at your cost, and then we take it to the post office. Either way we cannot ship replacement until it has been brought in for inspection. Whether or not they issue a refund would still be up to them and it could probably be a month before we hear about their decision.
Because we have been burned too many times in the past by customers who said they would take the broken product in for inspection but then never do, thus leaving us no chance of an insurance claim, this is the way it needs to happen.
We understand that this is probably not the most ideal solution to you, having to wait for a replacement, but at this point we would be losing money if we sent a replacement without some kind of reinsurance that an insurance claim and inspection has been completed.
Related Topics
If you have any questions, please feel free to contact me.