I see some burn marks or blackened areas on my product, why is that? This is especially noticeable when the laser needs cleaning or the fans are not working as they should. In these cases, some edges on, like with Acrylic materials, could melt or be distorted.
Some pieces have become unglued or even broken during the shipping process, what can I do? Some of our products are delicate but we do our best to package it for safe shipping, but accidents happen. Please know that we will do our best to replace any broken pieces that are able to be easily replaced by you, the customer. Most broken parts or pieces may be reattached with any super glue (CA glue).
I see a small crease or hair in the decal, what do I do? We are very sorry if there is a crease in the decal, however, there is a good chance this crease is only effecting the top transfer tape. If this is the case, we can ensure you the actual decal itself should be good.
My sign or product came warped, how can I fix it? Laser engraved signs may have some warping due to the laser burning process. Using 3M Command Strips (which may have been included), should help the sign lay flat against a wall.